Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hackney Council (202119031)

The complaint is about the landlord’s handling of: Reports of leaks into the resident’s property. The associated complaint.

Haringey London Borough Council (202121329)

The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement for damage to his personal items due to the leak. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

Haringey London Borough Council (202204505)

The complaint is about the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding related service charges and the length of time scaffolding was in place. The Ombudsman will also consider the landlord’s complaint handling.

Islington Council (202206090)

The resident complained about the landlord’s: Decision to issue a notice to quit and notice seeking possession. Handling of the associated complaint.

Jigsaw Homes Tameside (202113750)

The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; request for a move. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202118841)

The complaint is about the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s complaint.

Sanctuary Housing Association (202219016)

This complaint is about: The condition of the property when it was let to the resident. The landlord’s response to concerns about a neighbouring resident having access to CCTV equipment. The landlord’s communication and complaint handling.

Southern Housing (202218045)

The complaint is about the landlord’s handling of ASB issues including the smoking of cannabis and noise nuisance.