Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Epping Forest District Council (202206787)

The complaint is about the landlord’s: response to the resident’s reports of noise from her neighbour’s boiler; complaints handling.

London & Quadrant Housing Trust (202126700)

The complaint is about the landlord’s handling of: The resident’s reports of repairs to his shower. The resident’s reports of a broken terrace light. The associated complaint.

Longhurst Group Limited (202208049)

The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property.

Metropolitan Thames Valley Housing (202119152)

The complaint is about the landlord’s response to the resident’s report of a loss of heating and hot water.

Mount Green Housing Association Limited (202201610)

The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.

One Housing Group Limited (202205441)

The complaint is about the landlord’s handling of a pest infestation at the resident’s property.

Sedgemoor District Council (202206650)

The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property.

Unity Housing Association Limited (202206322)

The complaint is about the landlord’s handling of the installation a handrail to the steps at the property.

Catalyst Housing Limited (202103564)

The complaint is about the landlord’s: Response to the resident's concerns about noise transference from a neighbouring property. Complaint handling.

Notting Hill Genesis (202122043)

The complaint is about the landlord’s response to the resident’s reports about drainage to the en-suite bathroom at the property.