Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: The resident’s reports of water ingress. The resident’s reports concerning the lift shaft, broken Perspex, trees outside the property and damp and mould. The associated complaint.
The complaint is about:
The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property.
This complaint is about: The length of time the resident had to wait to move into the property. The landlord’s response to the resident’s requests for reasonable adjustments whilst waiting for Disabled Facilities Grant (DFG) funded adaptations to be carried out by the Council. The landlord’s response to the resident’s reports of repairs to her property, including: Reports of drainage issues in the property. Concerns about asbestos in the property. Repairs to outhouse. The upstairs toilet not flushing properly. Repairs to her bath. Reports about contractors leaving rubbish in her loft. Concerns about gas safety. Report that a contractor attended her property without a pre-arranged appointment.
The complaint concerns how the landlord allocated the parking bays for the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of: The level of compensation following leaks and associated damage from a boiler repairs. Complaint handling through its internal complaints process.
The complaint is about the landlord’s: Handling of the resident’s concerns about the fire protection works. Complaint handling.
The complaint is about: - The landlord’s administration of the resident’s service charge account. The landlord’s handling of the resident’s concerns about grounds maintenance carried out on her estate. The landlord’s handling of the resident’s complaint.
The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the property. The related complaint.
The complaint is about the landlords handling of the residents reports of a moth infestation in the property.