London & Quadrant Housing Trust (L&Q) (202220260)
The compliant is about the landlord’s handling of: The resident’s transfer application. The formal complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Islington (202212645)
The complaint is about the landlord’s handling of: The implementation of fire safety measures, including how it conducted a fire risk assessment (FRA). The resident’s residency check as part of a tenancy audit. The resident’s reports of a roof leak. The resident’s reports of anti social behaviour (ASB). The resident’s accessibility to its services. The associated complaints.
London Borough of Redbridge (202208497)
The landlord’s handling of: Reports of a leak coming from the property above, damp and mould in the property. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202227030)
The complaint is about the landlord's handling of: The resident’s reports of heating and hot water problems in the property. The resident’s reports of damp and mould.
Midland Heart Limited (202219803)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from neighbours. The landlord’s response to the resident’s concerns about the conduct of her housing officer. This Service has decided to consider the landlord’s complaint handling.
Midland Heart Limited (202228118)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. Complaint handling.
Notting Hill Genesis (NHG) (202124552)
The complaint is about the landlord’s conduct during visits to the resident’s property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (NHG) (202125186)
The complaint concerns the following: The landlord’s management of estate services. The charges relating to the provision of services. the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202224771)
The complaint is about: The landlord’s handling of the resident’s queries and comments in relation to a service charge consultation. The landlord’s complaints handling.
Ocean Housing Limited (202220564)
The complaint is about the landlord’s response to the resident’s concerns about parking arrangements.