Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

The Guinness Partnership Limited (202203209)

The complaint is about: The landlord’s response to the resident’s concerns about the standard to which tarmacking repairs have been completed. The landlord’s response to the resident’s service charge enquires, particularly concerning the service charges for external estate lights, playground repair/maintenance and air conditioning. The Service has also considered the landlord’s complaint handling. The complaint is about: The landlord’s response to the resident’s concerns about the standard to which tarmacking repairs have been completed. The landlord’s response to the resident’s service charge enquires, particularly concerning the service charges for external estate lights, playground repair/maintenance and air conditioning. The Service has also considered the landlord’s complaint handling.

Trent & Dove Housing Limited (202201785)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from his neighbour.

Westminster City Council (202207113)

The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property.

Yorkshire Housing Limited (202126749)

The complaint is about the landlord’s: Administration of the resident’s rent account and explanation for the arrears. Handling of the associated complaint.

Camden Council (202208606)

The complaint is about the landlord’s response to the resident’s reports of leaks from the property above.

Lambeth Council (202115517)

The complaint is about the landlord’s: Response to the resident’s concerns in relation to paying service charges for services not being provided or not being provided to a satisfactory level related to: CCTV monitoring and footage request; Cleaning, window cleaning and ground maintenance of the estate; Major works. Response to the resident’s concerns of a service charge increase. Relevant communication and complaint handling.

Optivo (now Southern Housing) (202201518)

The complaint is about the landlord’s response to: The resident’s concerns that the property was unsafe/unsuitable to reside at; Outstanding repairs; A mice infestation; The resident’s concerns about his rent arrears.

Orbit Group Limited (202125495)

The complaint is about the landlord’s responses to the resident’s: Concerns about the repairs and maintenance of the block. Concern that her email communication to the landlord was blocked. Queries concerning the service charges. The investigation also considered the landlord’s handling of the complaint.

A2Dominion Housing Group Limited (202201426)

The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning service.

Birmingham City Council (202207224)

The complaint is about the landlord’s: response to the resident’s request to be rehoused. handling of a leak and follow on repairs in the property. The Ombudsman has also investigated the landlord’s complaint handling.