Livv Housing Group (202103424)
The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has also considered the landlord’s: record keeping, and; complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202207775)
The complaint is about the landlord's handling of repairs at the resident’s property.
Anchor Hanover Group (202113398)
The complaint is about The level of service charge for the year 2021/22. Failure to provide a resident warden. The administration of a surplus in the service charge accounts. Complaints handling.
Brighton and Hove City Council (202202555)
The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior to moving into the property. The landlord’s complaint handling.
Clarion Housing Association Limited (202115884)
The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s complaints handling has also been investigated.
Hammersmith and Fulham Council (202113955)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The landlord’s handling of the resident’s concerns about soundproofing. The landlord’s handling of the resident’s request for a garden screen.
Kingston upon Hull City Council (202108897)
The complaint is about the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos.
London & Quadrant Housing Trust (202118374)
The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202107757)
The complaint is about: The landlord’s response to the resident’s queries regarding service and management charges, including its communication on upcoming costs. The landlord’s handling of the resident’s request to deal directly with the freeholder/managing agent. Its handling of the associated complaint on the issues.
Sanctuary Housing Association (202205924)
The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door.