Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Guttering repairs for the resident’s building. Communal grounds maintenance. Restrictions placed on the resident’s contact with the landlord. The resident’s concerns about the level of the service charge.
The complaint is about the landlord’s response to:
The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling.
The complaint is about the landlord’s response to: A parking fine the resident received from Parking Control Management. The resident’s request for a disabled parking bay.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould at her property. Request to be moved to another property.
The complaint is about the landlord’s response to the resident’s reports about repairs.
The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The resident’s request to transfer to another property.
The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated complaint.
This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to be re-housed; the related complaint.
The complaint is about: The landlord's handling of reports of cold and draughty rooms. The landlord's handling of reports of other defects. The Ombudsman has also considered the landlord’s complaint handling.