Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s requests for it to replace damaged flooring and cupboards at his property following a leak there. The landlord’s response to the resident’s requests to replace the turf in his property’s gardens due to the condition that this was installed in when he moved there.
The complaint is about the landlord’s handling of: The resident’s reports of damage to his flooring. The associated complaint.
The complaint is about the landlords response to the resident’s: concerns about a risk marker placed on his tenancy file; reports of repair works to his boiler and plastering of his kitchen wall.
The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property.
The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property.
The complaint is about the landlord’s: Response to the resident’s reports that her taps and shower were not working properly. Complaint handling.
This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling.
REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and mould. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports about excessive noise from the boiler.