London & Quadrant Housing Trust (202015723)
The complaint is about the landlord’s response to the resident’s: report of a water leak into her property. associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202002279)
The complaint is about the landlord’s response to the resident’s reports of: The quality of cleaning to the windows at the property. The contractor's conduct and use of PPE. The landlord’s complaint handling.
Cheshire Peaks & Plains Housing Trust (202015579)
The complaint concerns the landlord’s handling of: the resident’s reports concerning multiple outstanding repair issues at the property prior to April 2021.
East Midlands Housing Group Limited (202109071)
The complaint is about: The landlord’s handling of the resident’s complaint about the administration of his service charge/rent account. The level and reasonableness of the resident’s service charges.
Gateshead Metropolitan Borough Council (202012425)
The complaint is about the landlord’s handling of: - The resident’s report of a flood in her bathroom. The resident’s reports of consequential damage to the bathroom and kitchen. The resident’s complaint.
Harlow District Council (202100729)
The complaint is about the landlord’s response to the resident’s concerns about hazardous items being left in communal areas.
London & Quadrant Housing Trust (202005639)
This complaint is about the landlord’s decision to withdraw its discretionary offer to the resident of a management transfer to another property.
London & Quadrant Housing Trust (202012533)
This complaint is about the level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.
London & Quadrant Housing Trust (202112196)
REPORT COMPLAINT 202112196 London & Quadrant Housing Trust 19 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Metropolitan Housing Trust Limited (202011982)
This complaint is about the landlord’s decision to change the energy supplier for the provision of communal heating in the building.