Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Birmingham City Council (202123521)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports about rodents in the property. Response to the resident’s request for compensation for the damage caused to her belongings by the rodents, damp and mould. Record keeping. Complaints handling.

Housing For Women (202008719)

The resident has complained about the landlord’s handling of her reports of leaks, damp and mould at the property.

Manchester City Council (202101585)

The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen repairs The Ombudsman has also considered the landlord’s record keeping.

Orbit Housing Association Limited (202126257)

The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with a lack of heating and hot water, and the level of compensation that it offered her for this.

Anchor Hanover Group (202208627)

The complaint is about the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s call-out recharge by it to her, and its associated record keeping.