We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The landlord’s handling of the resident’s decant and her request for reimbursement and compensation. The landlord’s handling of the resident’s safety concerns and reports of outstanding repairs on her return to her property. The landlord’s handling of the resident’s complaint and its level of communication with her.
The complaint is about the landlord’s handling of: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s concerns about the fencing at the property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of a leak within her property and the compensation amount offered.
The complaint is about the managing agent’s response to the resident’s reports of: A defective kitchen window. Defective external floodlights. Door closers causing the doors to slam. Roof leaks causing dampness and damage to the resident’s belongings. A defective communal washing machine and the reported damage caused to the resident’s clothes by the washing machine. A lack of refuse bins for use by residents.
The complaint is about the provision of gardening services. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the resident’s property and the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
The complaint is about: The landlord’s response to the resident’s requests for it replace her property’s draughty windows, front door and frame, and compensate her for this. The landlord’s complaint handling.
The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The landlord’s complaint handling.
The complaint is about: The landlord's response to the residents reports of a leak in the bathroom and its handling of the associated repairs. How the landlord dealt with repairs to the internal kitchen fire door. The landlord's response to outstanding repairs to the front door. The landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports of a flood, and damage to a communal pipe affecting her property. Complaint handling.