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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Waltham Forest (202432410)

The complaint is about the landlord’s response to: The resident’s request for a refund of the credit balance on his rent account, including interest and compensation. The resident’s reports that the landlord had not made reasonable adjustments. The resident’s reports that a member of staff had made inappropriate comments. The resident’s concerns that his front door was not replaced at the same time as the front doors of other properties on the estate. The resident’s concerns about contact restrictions.

Manchester City Council (202440330)

The complaint is about: The landlord’s handling of repairs to address blocked guttering from nesting pigeons, and its handling of follow-on repairs. The landlord’s response to the resident’s reports about damp and mould in the bedroom and its handling of repairs to address a leak, damp, and mould in the bathroom. The landlord’s handling of repairs to the kitchen. We have also considered the landlord’s complaint handling.

Metropolitan Thames Valley Housing (MTV) (202326605)

The complaint is about the landlord's handling of repairs at the resident’s property, which includes: Plastering of walls. Gaps around a newly installed extractor fan in the kitchen. Issues with a new door handle which had been installed. Issues with electrical sockets in the kitchen that were not working. Works needed to the windows.

Norwich City Council (202225439)

The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in no heating and hot water. The associated complaint.

Notting Hill Genesis (202234288)

The complaint is about the landlord’s response to concerns about: The administration of service charges. A pre-existing sinking fund. The Ombudsman has also considered the landlord’s complaint handling.

Notting Hill Genesis (202427550)

The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and a leak inside the property. Reports of a broken balcony door. Query about her housing priority date.

Peabody Trust (202323387)

The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint.

Somerset Council (202433641)

The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered the landlord’s complaint handling.

Southwark Council (202330730)

The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman has also considered the landlord’s complaint handling.