Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Basildon Borough Council (202320344)

The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for a replacement door. We have also considered the landlord's complaint handling.

London & Quadrant Housing Trust (L&Q) (202214674)

The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. Queries about his service charge. Reports about delays in completing lift repairs. Reports about antisocial behaviour (ASB) caused by a neighbour. Reports about communal repairs, cleaning, and the caretaking service. Associated complaints.

Moat Homes Limited (202345146)

This complaint is about the landlord’s handling of: The resident’s reports of water ingress in the property causing mould. The associated complaint.

Notting Hill Genesis (NHG) (202333954)

The complaint is about the landlord’s handling of the resident’s reports of noise from her upstairs neighbour. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Notting Hill Genesis (NHG) (202410174)

The complaint is about the landlord’s handling of: the level of rent increase in 2024. the resident’s concerns about the lack of a housing officer and the landlord’s communication with her. the associated complaint.

Places for People Group Limited (202341268)

The complaint is about the landlord’s handling of: The resident’s reports of concerns regarding the energy efficiency of the property. The resident’s reports of damp and mould.