Regenda Limited (202209783)
The complaint is about the landlord’s: Response to the resident’s reports of sewage smells in her home. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202204109)
The complaint is about the landlord’s: Handling of repairs to faulty kitchen cupboard doors. Complaint handling.
The Riverside Group Limited (202216395)
The complaint is about the landlord’s handling of the resident’s: Reports of fly tipping in the bin store. Concerns relating to the caretaker’s performance. Reports of repairs required to the external communal doors of the building. Reports of repairs required to the car park gates. Reports of antisocial behaviour (ASB) in the car park and within the block’s communal areas. Complaint. The Ombudsman has also considered the landlord’s record keeping.
Karbon Homes Limited (202203262)
The complaint is about the landlord’s handling of concerns about a mutual exchange, including: property inspection and condition of the property. subsequent remedial works. staff conduct. gas and electrical safety checks. the deed of assignment. The Ombudsman has also considered the landlord’s complaint handling.
LiveWest Homes Limited (202212273)
The complaint is about: The landlord’s response to the resident’s reports about service charges . The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from the resident.
MHS Homes Ltd (202211403)
The complaint is about the landlord’s: Handling of the resident’s purchase of the property. Setting of the rent. Administration of the resident’s rent account. Complaint handling.
Newlon Housing Trust (202302204)
The resident’s complaint is about: The landlord’s handling of a breakdown of the hot water system and the associated offer of compensation. The Service has also investigated the landlord’s complaint handling.
Cornwall Council (202117201)
The complaint is about the landlord’s: Response to the resident's reports of antisocial behaviour (ASB). Handling of the installation of LED lights and its response to the resident reporting experiencing electric shocks. Complaints handling.
Housing For Women (202219766)
The complaint is about the landlord’s: Conclusion that the garden was communal. Response to the resident’s request for a fence to be installed. Response to outstanding repair and maintenance issues. Record keeping. Complaint handling.
Hyde Housing Association Limited (202203159)
The complaint is about: The landlord’s response to the resident’s report of a lift breakdown. The landlord’s response to the resident’s concerns about fire safety. The Ombudsman has considered the landlord’s complaint handling.