We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of: The resident’s reports of antisocial behaviour (ASB) including the parking issue. The resident’s concerns relating to the plans for the parking spaces near the property. Complaint handling.
This complaint is about the landlord’s response to the resident’s reports of noise nuisance. The Ombudsman also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Major works to the communal parts of the building. Its potential purchase of the resident’s property.
The complaint is about the landlord’s provision of information relating to: Parking. Snags and defects.
The complaint is about the landlord’s: Handling of reports of repairs after the resident moved into the property. Handling of the resident’s request for the electrical safety certificate. Complaint handling.
The resident’s complaint is about the landlord’s: Decision to serve her a ‘notice of seeking possession’ (NOSP). Handling of her concerns about a neighbour’s flooring. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks from the property above, and the associated repairs. Reports of a rat infestation. Concerns the water tank was contaminated. Query about the size of a bedroom.
The complaint is about the landlord’s management of vehicle obstruction to an access road. The Ombudsman has also investigated the landlord's complaint handling.
The complaint is about the resident’s concerns regarding the level of compensation offered by the landlord following reports of defects at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Concerns raised by the resident about the condition of the property when it was let. The resident’s reports of damp and mould and the associated repairs. The resident’s reports of issues with the boiler. The resident’s reports of leaks. The work required to the brickwork, paving slabs, and removal of the shed base. The resident’s reports about the garden fence and the clothesline post. The repairs to the roof. The complaint.