London Borough of Ealing (202128445)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Hounslow (202119661)
REPORT COMPLAINT 202119661 London Borough of Hounslow 10 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Stoke-on-Trent City Council (202217123)
The complaint is regarding the landlord’s: Sharing of the resident’s personal data with utility companies. Management of the resident’s rent account. Response to the resident’s reports of anti-social behaviour (ASB) being carried out by the Police. This investigation has also considered the landlord’s handling of the complaint.
A2Dominion Housing Group Limited (202016209)
The complaint is about the landlord’s: Handling of the resident’s application for succession. Complaint handling.
Clarion Housing Association Limited (202213025)
The complaint is about the landlord’s: Handling of repairs to the extractor fans. Response to reports of a water leak. The Ombudsman has also considered the landlord’s complaint handling.
Hornsey Housing Trust Limited (202202399)
REPORT COMPLAINT 202202399 Hornsey Housing Trust Limited 9 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Royal Borough Of Greenwich (202115047)
The complaint is about the landlord’s handling of: external repair works including its level of communication; and the resident’s queries relating to a section 20 Landlord and Tenant Act 1985 (as amended) consultation. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202112398)
The complaint is about the landlord’s response to the resident’s report of leaks from a neighbouring property. The Ombudsman has also considered the landlord’s complaint handling.
Waltham Forest Council (202111996)
This complaint is about the landlord’s handling of requests for information from its external insurance provider. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202125101)
The complaint is about the landlord's handling of: The resident's reports of no heating and hot water. The replacement boiler. The landlord's complaint handling has also been investigated.