We are aware of a third-party IT security incident that has impacted our case management system.

Whilst we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat or webform.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 03001113000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Walsall Housing Group Limited (202212693)

The complaint is about the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained about the outcome of her insurance claim.

Woking Borough Council (202206712)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and harassment; Concerns about a closure warning letter; Reports that it tried to obtain medical information without his consent; Complaint.

Camden Council (202217163)

The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint

Clarion Housing Association Limited (202207167)

The resident’s complaint is about: The landlord’s handling of a dispute over a garden fence. The landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint handling while investigating this complaint.

Hyde Housing Association Limited (202205250)

This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation has also considered the landlord’s handling of the associated complaint.

North Kesteven District Council (202225117)

The complaint is about: The property’s condition on letting and the time taken for the landlord to complete the subsequent repairs. The landlord’s complaint handling.

Places for People Group Limited (202219419)

This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.

Red Kite Community Housing Limited (202111113)

The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), and the counter allegations of ASB made against her; concerns regarding her shared driveway and garden.