Southern Housing Group Limited (202008692)
The complaint is about: The landlord’s handling of the resident’s Right-to-Buy application for his property. The landlord’s handling of the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202006592)
The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the resident’s kitchen. The resident’s concern that the landlord had authorised ‘illegal’ repairs to the kitchen. The associated complaint.
Hyde Housing Association Limited (202012406)
The complaint is about: The level of compensation offered to the resident for repair delays. The landlord’s complaint handling.
Hyde Housing Association Limited (202012954)
The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her subsequent formal complaints.
Midland Heart Limited (202100495)
The complaint is about the landlord’s response to the resident’s report of his electrical storage heater causing high heating costs for his property.
Southern Housing Group Limited (202108927)
The complaint is about: -
Wolverhampton City Council (202102875)
The complaint is about: The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202002423)
The complaint is about the landlord’s: Response to the resident’s concerns regarding service charges applied to her account. Complaint handling.
London & Quadrant Housing Trust (202103839)
The complaint concerns how the landlord dealt with: The resident’s reports of a water leak into her bathroom. Reports of disturbed asbestos in the roof tiles and pipework serving her property. The formal complaint into these matters.
Southern Housing Group Limited (202100501)
The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by its staff members.