Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London Borough of Croydon (202016200)

The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.

North Northamptonshire Council (202201798)

The complaint is about the landlord’s response to the resident’s request for it to remove a tree in her front garden. The Ombudsman has also considered the landlord’s complaint handling.

Southampton City Council (202000348)

The complaint is about the landlord’s response to: Reports of antisocial behaviour by the resident’s neighbours. The resident’s request to be re-housed.

Aspire Housing Limited (202017563)

The complaint is about the landlord’s handling of: The resident’s reports of noise transference from a neighbouring property. The associated complaint.

Cotman Housing Association Limited (202016991)

The complaint is about the landlord’s handling of the resident’s application to be rehoused.

One Manchester Limited (202205834)

The complaint concerns how the landlord handled the resident’s reports of damp and mould at the property.

Southern Housing Group Limited (202122289)

The complaint is about the landlord’s handling of: The resident’s reports of a flood in the property; the associated request for compensation for damaged belongings, and; the formal complaint.

Clarion Housing Association Limited (202102182)

The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried out.

East Riding of Yorkshire Council (202115738)

The complaint is about the landlord’s handling of the resident’s request for an extension.

LiveWest Homes Limited (202203429)

The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a ceiling collapse. The landlord’s handling of the associated complaint.