Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

London & Quadrant Housing Trust (L&Q) (202200127)

The complaint is about the landlord’s handling of the resident’s: reports of her neighbours’ smoke entering her home; reports of various repairs and historical anti-social behaviour; the associated complaint.

London Borough of Ealing (202127721)

This complaint is about: The condition of the property and the standard of checks undertaken by the landlord at the time of the resident’s mutual exchange. The landlord’s response to the resident’s repair requests, including the electrics, window restrictors, a leak in the kitchen, and a broken back door lock. This investigation has also considered the landlord’s handling of the associated complaint.

London Borough of Newham (202112331)

The complaint is about the landlord’s handling of: Damp and mould in the property. Reports of antisocial behaviour. The associated complaint.

London Borough of Newham (202112842)

The complaint is about the landlord’s handling of:                Responsibility for the maintenance of a drain.                Moving of a boundary fence.                The associated complaint.

Metropolitan Thames Valley Housing (MTV) (202120675)

The complaint is about the landlord’s response to: A fly infestation and its handling of associated repairs. Communal door repairs. The Ombudsman has also assessed the landlord’s: Complaint handling. Record keeping.

Newcastle City Council (202111388)

The complaint is about the landlord’s handling of: reports of increased energy bills and insufficient hot water availability, since the landlord completed an electrical rewire and modernisation works at the resident’s property. the associated complaint.

Notting Hill Genesis (NHG) (202005633)

The complaint is about: The landlord’s response to the resident’s reports about damp and mould in the property. The landlord’s handling of the complaint.

Peabody Trust (202201395)

The complaint concerns the landlord’s handling of: A request for adaptations to the property. The related complaint.