We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required at the property including cracks in the walls and ceilings, asbestos removal works required at the property and reported snagging issues in relation to flooring, skirting boards, the bath panel, gaps around the doorstep and skirting, and kitchen units. The associated complaint and the resident’s request for compensation.
The complaint is about the landlord’s handling of the resident’s request to succeed to her mother’s tenancy.
The complaint is about; The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The associated complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of vermin in her property.
The complaint is about the erection of scaffolding at the resident’s property. This Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a leak into the meter cupboard. Associated complaints.
The complaint is about the landlord’s handling of: Repairs to the resident’s property. Reports of noise nuisance and antisocial behaviour (ASB). Reports around its staffs conduct. The suitability of the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports of trees and shrubs overhanging into his garden. Handling of the resident’s reports that common areas including an access footpath were not being maintained. Complaint handling.
The complaint is about the landlord’s handling of: Remedial works in April 2021. The resident’s complaint.