Birmingham City Council (202212344)
The complaint is about the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise from another property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Bolton at Home Limited (202225369)
The complaint is about the landlord’s handling of the resident’s reports of damage to the perimeter wall. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202218919)
The complaint is about the landlord’s handling of: The resident’s reports of no gas supply in the property to enable the resident to use her cooker. Reported damage to the resident’s furniture during the move to her current property. Reported repairs including damaged kitchen cupboards and worktops and a damaged cloakroom wall. The associated complaint.
Camden Council (202303779)
The complaint is about the landlord's response to the resident’s request for a parking space. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202212152)
The complaint is about: The landlord’s handling of the resident’s request for boundary fencing to be reinstated.
Gentoo Group Limited (202219465)
The complaint is about the landlord’s handling of: the resident’s succession requests following reports of antisocial behaviour (ASB) at their property. the resident's concerns about staff conduct, when discussing their mental health.
Hyde Housing Association Limited (202213207)
This complaint is about the landlord’s handling of: Kitchen and bathroom repairs. The associated complaint.
Lewisham Council (202209215)
The complaint is about the landlord’s response to the resident’s: Reports of cracks in his property and the communal areas. Concerns about the structural integrity of major components within the building. The Ombudsman has also considered the landlord’s complaint handling.
Lewisham Council (202227447)
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal areas. The Ombudsman has also investigated the landlord's complaint handling.
London Borough of Hackney (202205960)
The complaint is about: The landlord’s handling of repairs. The landlord’s response to the resident’s request for adaptations. The landlord’s response to the resident’s request for reasonable adjustments. How the landlord responded to the resident’s concerns about the Tenancy Management Organisation (TMO) and the landlord’s monitoring. The landlord’s complaint handling.