Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The level and reasonableness of service charges for the financial year 2019/20. The landlord’s response to the resident’s concerns regarding service charges for the financial year 2019/20. The landlord’s complaint handling.
This complaint is about the landlord’s refusal to provide the resident with access to allow them to park in their garden.
The landlord's response to the resident’s reports about the condition of his porch roof.
The complaint is about the: The level of redress awarded by the landlord in respect of its acknowledged failings in responding to the resident’s reports of repairs required to the roof at the property. The landlord’s complaints handling.
The complaint is about the landlord's: Handling of the gas safety check. Response to the resident’s concerns about the lack of heating and hot water following the annual gas service in 2020. Complaint handling.
The resident complained about the landlord’s decision to not pay them a Responsible Tenant Award in 2019.
This complaint is about the landlord’s handling of the resident’s reports of Anti-social behaviour (ASB).
The complaint concerns the landlord’s response to reports of repairs required at the property and a bedbug infestation. The complaint is also about the landlord’s complaint handling.
The complaint is about an increase of service charges.
The complaint is about the landlord’s response to the resident’s reports of noise nuisance from her neighbour.