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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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REPORT COMPLAINT 202200086 Thrive Homes Limited 16 December 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window.
The complaint is about the landlord’s: Handling of repairs to the resident’s hot water system and the subsequent offer of compensation; Customer service.
The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application.
This complaint is about the landlord’s: handling of a rodent infestation; complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports about rodents in the property. Response to the resident’s request for compensation for the damage caused to her belongings by the rodents, damp and mould. Record keeping. Complaints handling.
The resident has complained about the landlord’s handling of her reports of leaks, damp and mould at the property.
The resident complains about the landlord’s handling of: Reports of problems with the wet room at the property, and; kitchen repairs The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with a lack of heating and hot water, and the level of compensation that it offered her for this.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their dog.