We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202407211 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident lives in first floor flat. The landlord’s records state […]
Decision Case ID 202426546 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 March 2026 Background The resident bought a new-build flat in February 2024. The building […]
Decision Case ID 202345114 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident complained to the landlord in November 2023. She said […]
Decision Case ID 202504415 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Leaseholder Date 12 March 2026 Background The resident is a leaseholder of a ground floor flat in […]
Decision Case ID 202343688 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background The resident raised concerns with the landlord about its maintenance of […]
Decision Case ID 202505592 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 12 March 2026 Background The resident was a tenant of the property […]
Decision Case ID 202528274 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 12 March 2026 Background 1. The resident complained about the landlord’s handling […]
Decision Case ID 202335097 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 March 2026 Background Between 2016 and 2023 the landlord recorded the resident accrued rent […]
Decision Case ID 202503047 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 March 2026 Background The resident accepted a tenancy via a management move on 7 October […]
Decision Case ID 202335100 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a flat on the first floor and […]