Home Group Limited (202202705)
The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous repair and the related complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202119188)
The complaint is about: The landlord’s response to the resident’s reports of a leak from the balcony above her property, and the resulting damage caused. The landlord’s handling of the associated complaint.
Citizen Housing (202202661)
The complaint is about the landlord’s: response to the resident’s request to be compensated following a total loss of gas to the property. complaints handling. The resident has also raised a complaint regarding the gas supplier’s response to her request for compensation following a total loss of gas supply to the property.
Orbit Group Limited (202012257)
The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement of decorating costs. The condition of the property when it was let to the resident and outstanding repairs.
The Guinness Partnership Limited (202112794)
The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate.
Bolton at Home Limited (202211538)
The complaint is about the landlord’s decision not to permit the resident to keep a pet dog in the property.
GreenSquareAccord Limited (202202664)
This complaint is about: The landlord charging the resident rent while repairs were outstanding. The landlord assigning the resident a starter tenancy instead of a secure tenancy. The landlord’s handling of repairs during the void stage prior to the commencement of the resident’s tenancy. The landlord’s subsequent handling of repairs. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202208849)
The complaint is about the landlord’s: Response to the resident’s reports of scaffolding around his property. Response to the resident’s reports of a leak that affected the communal garden. Handling of the associated complaint.
Abri Group Limited (202015303)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and her request for compensation. The associated complaint.
Habinteg Housing Association Limited (202202823)
The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property.