We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202511623 and 202515782 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 March 2026 Background The resident lives in […]
Decision Case ID 202404257 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a first floor flat. In June 2021 […]
Decision Case ID 202329123 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 11 March 2026 Background The property is a flat in a block on an estate. In […]
Decision Case ID 202400237 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 11 March 2026 Background The resident lives in a 3-bedroom semi-detached house. She has told […]
Decision Case ID 202523800 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background In 2022 the landlord agreed to […]
Decision Case ID 202530136 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 March 2026 Background The resident lives in a 3-bedroom house with her children. […]
Decision Case ID 202325048 Decision type Investigation Member Greenhill Housing Association Member type Housing Association Occupancy Applicant Date 10 March 2026 Background The complaint relates to a prospective housing application with a Private Registered Provider […]
Decision Case ID 202401047 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 March 2026 Background The resident lives in a house. While repairing the neighbour’s […]
Decision Case ID 202302122 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background During May 2022 the resident moved to […]
Decision Case ID 202347151 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background The resident reported recurring problems with […]