GreenSquareAccord Limited (202209779)
This complaint is about the level of compensation the landlord offered to the resident following repairs to the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Housing Solutions (202119634)
The complaint is about the landlord's response to the resident’s reports of anti-social behaviour (ASB) from neighbours, including recording and filming, blocking his disabled bay, property damage and garden issues.
Jigsaw Homes Group Limited (202204058)
The complaint was about: The landlord’s response to the resident’s reports of antisocial behaviour.(ASB) The resident’s request to install sound-proofing insulation. The landlord’s complaint handling.
Lambeth Council (202014249)
The complaint is about the landlord’s: Response to the resident’s reports of an alleged illegal structure built by the neighbour in the back garden and associated staff conduct. Response to the resident’s reports of an insecure fence. Response to the resident’s reports of outstanding repairs at the property. Complaint handling.
Leeds City Council (202126341)
The complaint is about: The landlord’s handling of various repairs needed to the resident’s property. The landlord’s handling of the associated complaint.
LiveWest Homes Limited (202014223)
The complaint is about the landlord’s response to the resident concerning its handling of antisocial behaviour (‘ASB’) reports.
London & Quadrant Housing Trust (202002926)
The complaint is about The landlord’s handling of reports of anti-social behaviour from the resident and her neighbour. The landlord’s handling of the subsequent complaint.
London & Quadrant Housing Trust (L&Q) (202111330)
The complaint is about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the process of moving the resident to a new property. The Ombudsman has also considered the landlord’s consideration of the resident’s disability, health and wellbeing.
Notting Hill Genesis (202105836)
The complaint is about the landlord’s: Response to the resident’s concern’s over the accuracy and transparency of service charge billing. Response to the resident’s request for her rent increase letter regarding the 2022/23 period. Handling of the resident’s complaint. Response to the resident’s concerns that it had overcharged her in regard to her 2019/2020 service charges and the subsequent effect this had on her following years’ service charges.
Nottingham City Homes Registered Provider Limited (202118061)
REPORT COMPLAINT 202118061 Nottingham City Homes 28 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]