Sanctuary Housing Association (202003183)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Shepherds Bush Housing Association Limited (202009257)
The complaint is about the landlord’s response to the resident’s request for it to carry out a roof repair.
Thames Valley Housing Association Limited (201904274)
The complaint concerns a dispute about the area allocated to the resident as their garden and how this is defined in associated paperwork.
Wakefield And District Housing Limited (202005491)
The complaint concerns: The landlord’s decision not to progress the resident’s Right to Acquire (RTA) application. The level of compensation awarded by the landlord.
Hyde Housing Association Limited (202006083)
The complaint is about the landlord’s handling of the resident’s request to terminate her tenancy and her subsequent request for her tenancy to be reinstated.
Islington Council (202001430)
The complaint is about the landlord’s handling of the resident’s reports of a leak through their bathroom ceiling.
London & Quadrant Housing Trust (201914783)
The complaint is about the landlord’s response to the resident’s: allegations of not maintaining the drainage system at the property; request to make a claim for damages; associated formal complaint.
Mid Devon District Council (202007057)
The complaint is about the landlord’s decision to recharge the resident for repair costs following works on her boiler.
Newham Council (201907168)
The complaint is about: the landlord’s handling of rent arrears following the resident’s succession of the tenancy; the landlord’s handling of repairs to the resident’s property; the landlord’s complaints handling.
Paragon Asra Housing Limited (202005054)
The resident complained about the landlord’s: handling of a staircasing transaction in 2012. response to their request for the registration certificate for the solar panels at the property.