Optivo (now Southern Housing) (202205013)
The complaint is about the landlord’s handling of the resident’s:
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Peabody Trust (202207765)
The complaint is about the landlord’s handling of an annual gas safety check at the resident’s property. The Ombudsman has also investigated: The landlord’s complaint handling. The landlord’s record keeping.
Peabody Trust (202212509)
This complaint is about the landlord’s handling of: Reports about staff conduct. Reports about the standard of communal cleaning. The associated complaint.
Richmond Housing Partnership Limited (202223343)
The complaint is about: The landlord’s handling of repairs to communal doors and lighting. The landlord’s response to the resident’s concerns about staff conduct. The landlord’s complaint handling.
Soho Housing Association Limited (202121347)
The complaint is about the landlord’s handling of: A planned bathroom replacement. Its knowledge and information management, in relation to the handling of a leak. The resident’s complaint.
Sovereign Network Homes (202224092)
The complaint is about the landlord’s: Response to the residents reports of damp and mould at the property. Response to the resident’s reports of outstanding repairs at the property. Complaint handling.
Stevenage Borough Council (202216063)
The complaint is about the landlord’s response to the resident concerning a fire at the block.
Stonewater Limited (202221722)
The complaint is about the landlord’s handling of the redeployment of the resident warden.
Stonewater Limited (202231044)
The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level of compensation offered.
The Guinness Partnership Limited (202218161)
The complaint is about the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving into the property. The boiler repair issues. The landlord’s handling of the complaint has also been considered.