Sovereign Network Homes (202213941)
The complaint is about the landlord’s response to the resident’s reports of damp, mould and water ingress . The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Stonewater Limited (202223019)
The complaint is about the landlord’s handling of: The impact on the resident of a dispute with an energy supplier. Administration of the rent and service charge account. The resident’s concerns about a parking safety issue. Reports of defects in the property. The resident’s complaint. The Ombudsman has also assessed the landlord’s record keeping.
The Guinness Partnership Limited (202227530)
The complaint is about: The landlord's handling of repairs following water ingress. The landlord’s response to the resident's concerns about the bin store. The landlord's response to the resident's reports of stolen post. The landlord's handling of the resident's service charge accounts.
The Riverside Group Limited (202221892)
This complaint is about the landlord’s handling of: The resident’s queries about her service charge. The associated complaint.
Vivid Housing Limited (202228847)
The complaint is about: The landlord’s handling of garden drainage works including the replacement of the resident’s shed. The landlord’s complaints handling.
Wandle Housing Association Limited (202230626)
The complaint is about the landlord’s handling of repairs to the resident’s property including damp and mould, repairs to the windows and doors, and replacement of the bathroom extractor fan.
Wandsworth Council (202229840)
This complaint is about the landlord’s handling of: The resident’s application for rehousing. Reports of damp, mould, draughts, and lack of insulation within the property. Reports of pests within the property.
Westminster City Council (202125116)
The complaint is about the landlords: Response to the resident’s concerns about its management of access to the car park. Response to the resident’s concerns about the impact of neighbouring building works. Response to the resident’s concerns about its management of refurbishment works including works it agreed to do and the time taken. Handling of the complaint.
‘Johnnie’ Johnson Housing Trust Limited (202222109)
The complaint is about the landlord’s handling of the resident’s report of a sewage leak.
Birmingham City Council (202210764)
REPORT COMPLAINT 202210764 Birmingham City Council 28 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]