We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlords handling of the residents request for a replacement boundary wall. The landlords handling of the residents request for a new door to the balcony in her sons bedroom. The Ombudsman will also be considering the landlords handling of the residents complaint.
The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the suitability of the heating solutions offered. The landlords decision not to replace the residents kitchen sink and drainer. The landlord’s handing of reports of a pest infestation in the loft space. The landlords handling of the residents complaint. The Ombudsman is also including the landlords record keeping as part of the investigation.
The complaint is about: The resident’s reports of leaks into the property and the subsequent damage and loss of earnings. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in the basement of the property; reports of ventilation issues and that vents had not been changed; reports of a leak in the bathroom causing water to leak into the kitchen; reports of cracks on the walls and ceilings; concerns about the structural stability of the property; associated complaint and the level of compensation offered.
The complaint is about the landlord’s response to concerns relating to the communal grassed area and request for benches. This report has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also consider the associated complaint handling.
The complaint is about: The landlord’s handling of the resident’s report of a roof leak and its communication with the resident. The landlord’s response to the resident’s request for compensation for damage to her belongings and the kitchen flooring. The landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of: The boiler replacement and associated repairs. Outstanding void repairs. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak.
The complaint is about the landlord’s response to the resident’s repair requests. This Service has also considered the landlord’s complaint handling.