Peabody Trust (202224366)
The complaint is about the landlord’s response to the resident’s service charge queries. This Service has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202234265)
The complaint is about the landlord’s response to the resident about: Issues in the kitchen, bathroom and bedroom including leaks, damp, and mould. Boiler repairs. Windows repairs.
Places for People Group Limited (202228914)
The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by the resident after mutual exchange and associated delays. Water ingress and damp and mould. The associated complaint.
Plus Dane Housing Limited (202225094)
The complaint concerns the landlord’s handling of: The resident’s request for a wet room adaptation at the property. The resident’s request to make a complaint.
Plus Dane Housing Limited (202234243)
The complaint is about the landlord’s: Response to repairs including damp and mould. Response to the resident’s reports of ASB. Complaint handling.
Royal Borough Of Greenwich (202229685)
The complaint is about the landlord’s handling of: A leak. Window replacement work including major work involving the bay windows. Reports of damp and mould.
Sanctuary Housing Association (202233982)
The complaint is about the landlord’s response to: The resident’s reports of pest infestations in the property. The resident’s request to be rehoused. This report also looks at the landlord’s handling of the resident’s complaints.
Sanctuary Housing Association (202304970)
The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of outstanding repairs. Request for a temporary decant. Associated formal complaint.
Solihull Metropolitan Borough Council (202124959)
The complaint is about the landlord’s handling of reports of outstanding repairs in the property. The Ombudsman has also considered the landlord’s communication and handling of the resident’s complaint in this investigation.
South Tyneside Council (202227369)
The complaint is about the landlord’s response to the resident’s reports about: The resident’s heating system including water/heating pipes banging. Leaks and damage to the property’s porch, including concerns about asbestos in the porch floor and ceiling. Necessary glazing repairs. Plastering and painting repairs The lack of insulation in the property walls and noise caused by a neighbour’s dog barking. Trees in the property garden which were damaging a neighbour’s fence. The need to replace the property kitchen and kitchen door. Repairs needed to the property’s gutters. The required repair of electric sockets. The landlord not taking into account the resident’s mental health, wellbeing, and difficulties with reading and writing while dealing with his service requests. The landlord’s failure to notify of appointments. Water damage in the property hallway The requirement to complete boxing work. About asbestos at the property.