New Forest District Council (202100893)
This complaint is about the landlord’s decision to extend the resident’s ‘unreasonable and persistent complainant’ status from March 2020.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202202611)
The complaint is about the landlord’s: Response to the resident’s concerns about a phone call made to her by the landlord. Complaint handling.
Sanctuary Housing Association (202207214)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Stoke-on-Trent City Council (202004616)
The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint handling.
Teign Housing (202121147)
The complaint is about how the landlord handled the resident’s reports of anti-social behaviour.
The Guinness Partnership Limited (202202467)
The complaint is about: The landlord’s handling of the resident’s rent account. The landlord’s use of a third party rent payment system. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202210209)
The complaint is about: the landlord’s handling of a skirting repair and associated offer of compensation; the resident’s concerns that the skirting repair had been outstanding for five years; the resident’s view that the landlord discriminated against him; and the landlord’s handing of the complaint.
The Riverside Group Limited (202206444)
The complaint is about: The landlord’s handling of the resident’s noise reports. The landlord’s complaint handling.
Birmingham City Council (202210292)
The complaint is about the landlord’s response to the resident’s request for repairs to internal walls.
Clarion Housing Association Limited (202122624)
The complaint concerns: How the landlord handled an electric repair in the communal area of the building. The associated formal complaint into this matter.