We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s responses to concerns raised about: The resident being asked to sign his occupancy agreement under pressure and being threatened with eviction. The suitability of the resident’s occupancy agreement. Its handling of repair reports and concerns about the facilities provided at the property. The support offered to the resident. This complaint is also about the landlord’s handling of the associated complaint.
The complaint is about: The landlord’s handling of the resident’s concerns about the suitability of the property given his disabilities. The suitability of the resident’s occupancy agreement. The landlord’s request for the resident to sign a blank licence agreement and failure to issue a fully completed copy of the licence agreement. The landlord’s response to the resident’s concerns about the support provided. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated survey. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The complaint.
The complaint is about the landlord’s: Handling of reports of damp and mould. Complaint handling.
The complaint is about the landlord’s handling of: Repairs to the property. The resident’s complaint.
The complaint is about the landlords handling of the resident’s: Reports of window repairs. Associated complaint.
The complaint is about the landlord’s handling of: Repairs to the resident’s over bath shower screen. The formal complaint, including its refusal to escalate the complaint to stage 2 of its complaints process. The Ombudsman has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s handling of: The resident’s mutual exchange. Repairs to the property following the mutual exchange. Pest control within the property.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.