London & Quadrant Housing Trust (L&Q) (202204588)
The complaint is about the landlord’s handling of the resident’s: Reports of problems with her front door. Associated complaints.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202221921)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) due to noise. The Ombudsman has also considered the landlord’s complaint handling.
Tower Hamlets Council (202231818)
The complaint concerns the landlord’s handling of the roof leak into the resident’s property.
Yorkshire Housing Limited (202215862)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
Cottsway Housing Association Limited (202209529)
The complaint is about the landlord’s: Response to recharges that were raised for major works carried out. Complaint handling.
Golding Homes Limited (202219129)
The complaint is about the resident’s concerns relating to the landlord's handling of his data.
Harlow District Council (202300449)
The complaint is about the landlord’s handling of the resident’s reports that a repair was required to his toilet. The Ombudsman has also considered the landlords complaint handling.
Havering Council (202213170)
The complaint is about the landlord’s response to the resident’s reports of a blockage in the kitchen stack pipe and the level of compensation offered. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202109101)
The complaint is about the landlord’s handling of the resident’s reports about: Accusations made against her by a neighbour. Outstanding repairs. The landlord showing bias. The conduct and unprofessional behaviour of staff. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202222407)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the heaters, and the associated request for a refund for increased heating costs. The Ombudsman has also considered the landlord’s complaint handling.