Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s concerns over smells and fumes entering her property. The landlord’s response to the resident’s concerns over security related to a key safe at the property. The landlord’s response to the resident’s request for the landlord to remove decking from her garden.
The complaint is about the landlord’s handling of the resident’s transfer request.
This complaint is about the landlord’s handling of the resident’s report of noise disturbance the resident’s request for sound proofing the related complaint.
The complaint is about: The landlord's response to the resident’s request for his kitchen to be re-designed. The landlord’s handling of works to the resident’s garden. The conduct of a member of the landlord’s staff.
The complaint is about the landlord’s responses to the resident’s: request for evidence of its findings following its investigation into a leak. queries about the building insurance.
The complaint is about the landlord’s delay in providing the resident with a move-in date to the property and its communication around this. The complaint is also about the associated handling of the complaint.
This complaint is about: The landlord’s handling of deficient insulation around the property’s extension; The landlord’s handling of upgrades and repairs to the property’s central heating; The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s report of a repair needed to the driveway.
The complaint is about the landlord’s handling of the resident’s reports of a damaged fence.
The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.