Tower Hamlets Homes (202301497)
The complaint is about the landlord’s: Response to the resident’s reports of a leak and associated repairs. Complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Your Housing Group Limited (202303695)
The complaint is about the landlord’s decision to replace an extractor fan in the resident’s bathroom.
Birmingham City Council (202301194)
The complaint is regarding the landlord’s response to a request for shed repairs. The landlord’s complaint handling has also been investigated.
Clarion Housing Association Limited (202220476)
The complaint is about the landlord’s handling of removal of the resident’s vehicle and its contents.
Clarion Housing Association Limited (202302116)
The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202215889)
The complaint is about the landlord’s handling of reports of a pest infestation at the resident’s property. The landlord’s complaint handling has also been investigated.
Jigsaw Homes Group Limited (202224401)
The complaint is about the landlord’s: Handling of the resident's reports of anti-social behaviour (ASB) and concerns about safeguarding. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202221467)
The complaint is about the landlord’s handling of reports of noise nuisance from the flat above. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202231210)
The complaint is about the landlord’s: Handling of a leak into the resident’s bathroom. Complaint handling.
Notting Hill Genesis (NHG) (202127889)
The resident’s complaint is about the landlord’s handling of: Repairs to the communal door entry system. Leaks into the property.