Paradigm Housing Group Limited (202225343)
The complaint is about the landlord’s handling of: the leak from the flat above and the damage it caused to the resident’s home. the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Richmond Housing Partnership Limited (202214075)
The complaint is about the landlord’s: Response following a fire at the property. Complaint handling.
Sanctuary Housing Association (202230032)
The complaint is about the landlord’s response to the resident’s complaint about its handling of repairs to windows in her property.
Sanctuary Housing Association (202230688)
The complaint is about the landlord’s application of anti-mould treatment solution at the resident’s property. The landlord’s complaint handling has also been investigated.
Sanctuary Housing Association (202303963)
The complaint is about: The landlord’s response to the resident’s concerns of a lack of security lighting. The landlord’s response to the resident’s report of paint damage to the property.
Shepherds Bush Housing Association Limited (202228666)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required to his property to prevent pests entering. Complaint.
Tower Hamlets Homes (202304522)
The complaint is about the landlord’s handling of an obstruction to the resident’s parking bay. The Ombudsman has also investigated the landlord’s complaint handling.
Anchor Hanover Group (202234287)
The complaint is about the landlord's handling of: The sale of the shared ownership property. The resident’s complaint.
Clarion Housing Association Limited (202216603)
REPORT COMPLAINT 202216603 Clarion Housing Association Limited 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Enham Trust (202308633)
REPORT COMPLAINT 202308633 Enham Trust 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]