Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Guinness Housing Association Limited (202113524)

The complaint is about the landlord’s response to: Reports of refuse and fly tipping. The storage of the resident’s bike.

Vivid Housing Limited (202014652)

The complaint is about the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the service charge to it directly; its calculation of the service charge.

Wiltshire Council (202108732)

The complaint is about The level of service charge demanded by the landlord following a roof repair. The landlord’s response to the leaseholder’s report of a broken roof tile.

Clarion Housing Association Limited (202121725)

The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property.

ForHousing Limited (202203565)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

Hyde Housing Association Limited (202128018)

The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.

North Northamptonshire Council (202109405)

This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling.

North Star Housing Group (202110682)

The complaint is about the landlord’s handling of the resident's concerns regarding their heating and hot water system.

Royal Borough Of Greenwich (202123777)

REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The Riverside Group Limited (202204382)

The complaint is about the landlord’s handling of the resident’s reports of a leak at the property.