LiveWest Homes Limited (202229671)
The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access to her property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Hounslow (202229239)
The complaint is about the landlord’s handling of the resident’s request for a hedge to be replaced. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202200961)
The complaint is about the landlord’s handling of the resident’s service charge account, and the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202229108)
The complaint is about the landlord’s handling of the resident’s request to: Repair a leak after a contractor’s visit to drain her heating system. Investigate the contractor’s conduct when dealing with the repair. Replace her damaged flooring.
Metropolitan Thames Valley Housing (MTV) (202316879)
The complaint is about: The landlord’s handling of repairs to the resident’s property following a fire, including repairs relating to damp. The landlord’s complaint handling.
North Northamptonshire Council (202231781)
The complaint is about the landlord’s response to: The resident’s concerns regarding the fire alarm in the property. Communication about the fire evacuation plan. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202234209)
This complaint is about the landlord’s: Response to the resident’s concerns about a service charge refund. Complaint handling.
Notting Hill Genesis (NHG) (202322129)
The complaint is about the landlord’s handling of the resident's transfer request and alleged discrimination.
One Housing Group Limited (202311150)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould.
Thanet District Council (202229102)
The complaint is about the level of compensation offered by the landlord for its handling of a sewage leak in the property.