Bromford Housing Group Limited (202104357)
The complaint is about: The landlord’s offer of compensation in relation to the replacement of the kitchen. The handling of the associated formal complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Cornwall Housing Limited (202104789)
The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s request for compensation. The landlord’s handling of the resident’s complaint.
Brent Council (202101477)
This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a bedroom did not meet building control requirements.
Hammersmith and Fulham Council (202118208)
The complaint is about the landlord’s: response to the resident’s concerns about missed appointments and poor contractor behaviour; response to the resident’s request for a new radiator; complaints handling.
Inquilab Housing Association Limited (202105939)
The complaint is about the landlord’s: Response to reports of a defective shared pipe leaking water into the resident’s property. Complaint handling.
London & Quadrant Housing Trust (202200817)
The complaint is about the landlord’s handling of the resident’s water bill rebate.
Stonewater Limited (202120615)
The complaint is about the landlord’s handling of: Repairs to the resident’s heating system. The resident’s request for her kitchen to be replaced. Repairs to the resident’s guttering. The associated complaint.
The Riverside Group Limited (202204973)
The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her front door.
Guinness Housing Association Limited (202201210)
The complaint concerns: How the landlord handled the resident’s reports of a pest infestation at the property. Complaint handling.
London & Quadrant Housing Trust (202200575)
The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s rehousing request. The landlord’s handling of the associated complaint.