Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southwark Council (202102035)

The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour, and; response to reports regarding staff conduct.

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the bathroom caused by a reoccurring leak from the property above. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Southway Housing Trust (Manchester) Limited (202104948)

The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered the landlords complaint handling.

Sovereign Housing Association Limited (202208805)

The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. This Service has also considered the complaint handling.

The Guinness Partnership Limited (202214038)

The complaint is about the landlord’s response to the resident’s report of a leak.

The Guinness Partnership Limited (202217512)

The complaint is about the time taken by the landlord to restore the resident’s communal lift to full working order following a leak.

Abri Group Limited (202205248)

The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints handling.

Bromford Housing Group Limited (202215674)

The complaint concerns the landlord’s handling of repairs to the resident’s boiler.

Clarion Housing Association Limited (202101002)

The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff conduct. The landlords handling of the resident’s complaint.

Clarion Housing Association Limited (202223313)

The complaint is about the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property.