Hyde Housing Association Limited (202206410)
The complaint is about: The landlord’s handling of repairs to a fence. The landlord’s response to the resident’s concerns about staff. The landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Islington Council (202012629)
The complaint is about the landlord’s handling of: the resident’s report of a sewage leak into her home and her concern that it did not adequately investigate the cause. the resident’s report of items disposed of after the leak. the installation of extra radiators in the resident’s home. the resident’s request to insulate her home, and related concern about damp and mould in her property. the installation of a flue safety chain. the boxing in of pipes. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202011424)
The complaint is about the landlord’s handling of: Repairs to the balcony. Pests and dampness affecting the carpets.
London & Quadrant Housing Trust (L&Q) (202212817)
The complaint is about the landlord’s handling of: the resident’s reports of noise nuisance caused by her above neighbour’s floorboards. the resident’s formal complaint.
London Borough of Barnet (202122014)
The complaint is about the resident’s inclusion on the landlord’s verbally abusive resident (VAR) list.
London Borough of Newham (202105739)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour by a neighbour. A previous court case concerning rent arrears. The resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202207349)
The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the property. Resident’s reports of damp and mould forming and their request for a decant. The associated complaint.
Moat Homes Limited (202120954)
REPORT COMPLAINT 202120954 Moat Homes Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Notting Hill Genesis (NHG) (202127696)
The complaint is about: the landlord’s response to the resident’s reports of difficulties bidding for suitably sized properties , and; the landlord’s consideration of the resident’s priority banding.
Notting Hill Genesis (NHG) (202200857)
The complaint is about: The landlord’s handling of the resident’s request to be rehoused. The landlord’s handling of the resident’s complaint and reported repairs. The Ombudsman has also assessed the landlord’s record keeping.