The Riverside Group Limited (202223926)
The complaint is about: The landlord’s handling of the resident’s reports of flooding from his shower and its response to his request for compensation. The landlord’s handling of the associated complaints.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Tower Hamlets Homes (202303030)
The complaint is about the landlord’s handling of reports of a blocked sink and the resulting damage.
Accent Housing Limited (202212633)
The complaint is about the landlord’s handling of the resident’s: Reports of leaking windows, leading to damp and mould. Reports of a repair to the handrail on the fire escape. Associated formal complaint.
Camden Council (202311116)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. Cracks in internal walls and ceilings.
ForHousing Limited (202209394)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bathroom following a leak. The associated complaints.
Hyde Housing Association Limited (202228916)
The complaint is about: The landlord’s handling of reports of an intermittent leak. The associated complaint handling.
Ipswich Borough Council (202301620)
The complaint is about: The landlords handling of reports of damp and mould in the residents property. This service has also considered whether the landlord took into account its duties under the Equality Act 2010. The landlords handling of the residents complaint.
Islington Council (202302541)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould including associated repairs to air vents. Associated formal complaint.
Lambeth Council (202229266)
The complaint is about the landlord’s handling of a replacement door.
Lewisham Council (202227774)
The complaint is about the landlord’s: handling of a flood from a neighbouring property; response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.