Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Sanctuary Housing Association (202126016)

The complaint relates to the landlord’s handling of birds nesting and defecating on the resident’s balcony. This Service has also considered the associated complaint handling and offer of compensation.

Stonewater Limited (202206680)

The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.

Cornwall Council (202216451)

The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at the property. This Service has also considered the landlord's handling of the resident's complaint.

Futures Housing Group Limited (202113588)

The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and the positioning of scaffolding used to address this. This Service has also considered the landlord’s handling of the resident’s complaint.