We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident’s complaint is about: The landlord’s handling of a dispute over a garden fence. The landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint handling while investigating this complaint.
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives.
This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation has also considered the landlord’s handling of the associated complaint.
The complaint is about: The property’s condition on letting and the time taken for the landlord to complete the subsequent repairs. The landlord’s complaint handling.
This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), and the counter allegations of ASB made against her; concerns regarding her shared driveway and garden.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour; Response to the resident’s concerns about the scheme manager; Handling of the resident’s associated complaint.
The complaint is about the landlords handling of: The resident’s reports of damp and mould. Asbestos in the property. The residents associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) against neighbour A. An ASB report made by neighbour B against the resident. The resident’s reports of his driveway being blocked.
The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling in this case.