Paragon Asra Housing Limited (202304553)
The complaint is about the landlord’s handling of: A leak in the resident’s home, and the resulting damp and mould. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Regenda Limited (202219696)
The complaint is about the landlord’s handling of the resident’s: Reports that its contractors had disconnected the gas fire. Request to have the gas fire fixed and re-connected.
South Tyneside Council (202313544)
The complaint is about the landlord’s handling of various repairs to the property.
Sovereign Network Homes (202313628)
The complaint is about the resident’s reports concerning: The landlord’s handling of repairs to the boiler. The pressure from the bath taps following their replacement.
Hyde Housing Association Limited (202316294)
This complaint is about the landlord’s handling of reports of damp, mould, and drainage issues within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Ealing (202341193)
The complaint is about the landlord’s handling of: Reports of a leak in the resident’s bathroom. The associated complaint.
Magna Housing Limited (202311171)
The complaint is around: The landlord’s handling of damp and mould reports and associated repairs. The landlord’s handling of the resident’s complaint and request for compensation.
Metropolitan Thames Valley Housing (MTV) (202224691)
The complaint is about the landlord’s response to the resident’s: Request for a lift repair. Request for a window repair. Reports of antisocial behaviour in the communal bin shed. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202224013)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Lewisham Council (202301524)
The complaint is about the landlord’s handling of the resident’s requests for service charge information.