Abri Group Limited (202221296)
The complaint is about: The landlord’s handling of reports of a faulty shower. The landlord’s handling of the subsequent complaints.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Birmingham City Council (202119872)
The complaint is about the landlord’s: handling of a rat infestation, and; handling of a neighbour blocking access to the resident’s storage unit. The Ombudsman has also investigated the landlord’s complaint handling.
Bromford Housing Group Limited (202126174)
The complaint is about: The landlord’s response to the resident’s reports about repairs/snagging issues at the property. The landlord’s complaint handling.
Clarion Housing Association Limited (202115802)
The complaint is about the landlord’s handling of errors in the resident’s lease, the landlord’s response to the resident’s reports of domestic violence and of the landlord’s administration and level of communication. The Ombudsman has considered the landlord’s complaint handling.
Derwent Housing Association Limited (202202840)
The complaint is about the landlord’s decision not to escalate the resident’s complaint to stage two of its complaints process.
Irwell Valley Housing Association Limited (202124091)
The complaint is about the landlord’s: response to the resident’s request to remove the gravel from the front of the property; response to the resident’s request to remove a vent from her living room; repairs to the toilet flush; response to the resident’s reports of a leak from the bathroom; complaints handling.
London & Quadrant Housing Trust (202007116)
The complaint is about: the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). the landlord’s complaint handling.
One Vision Housing Limited (202124849)
The complaint is about the landlord’s handling of plastering works in the resident’s property.
Peabody Trust (202107763)
The complaint is about the landlord's handling of: the replacement of cladding; and the associated complaint.
Southwark Council (202202636)
This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The landlord’s complaint handling and timeliness in providing relevant compensation.