We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling of the resident’s requests for various repairs needed in the property. This Service has also considered the landlord’s handling of the complaint.
The complaint is about the landlord's handling of the resident's reports of communal repairs.
The complaint is about delays in replacing damaged and rotten windows at the resident’s property.
The complaint is about the landlord’s response to the resident’s reports about responsibility for repairs.
The resident’s complaint is about: The landlord’s handling of reports of damp and mould at her property. The landlord’s handling of the associated complaint.
This complaint is about the landlord’s handling of the resident’s concerns about the temperature of her property and a front door replacement. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of repairs to the property including the heating system, plasterwork in the toilet and the hallway, the front door, damp in one of the bedrooms, cracks in the bedroom ceilings, the bedroom door, the downstairs toilet sink, the lock on the bathroom door, and a brick lean-to.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and Hate Crime from a neighbour. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of defects . The landlord’s handling of the resident’s request for compensation for the damage to her possessions. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The reported damp and mould issues. The resident’s request for compensation for damage to furniture. The associated complaint.