Karbon Homes Limited (202113542)
The complaint is about the landlord’s: response to the resident’s queries regarding the level of his rent; request that the resident remove a fence at his property; complaints handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Leeds City Council (202105184)
The complaint is about the landlord’s response to the residents reports of leaks from the roof of the property.
Notting Hill Genesis (202012006)
This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its services, management and complaint handling from December 2019.
Platform Housing Group Limited (202120865)
The complaint is about: The landlords handling of the resident’s concerns about rear access to their garden, and; the landlords handling of the resident’s complaint through its internal complaints process.
Tower Hamlets Homes (202121885)
The landlord's handling of the resident’s reports of: no heating and hot water. the hot water supply being ‘too hot’.
Waltham Forest Council (202124993)
The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property.
Jigsaw Homes Tameside (202108701)
The complaint is about the landlord’s handling of repairs to the resident’s air ventilation system.
Thames Valley Housing Association Limited (202126898)
The complaint refers to the landlord’s handling of: The resident’s reports of noise nuisance from a nursery beneath his property. Repairs to a broken washing machine.
Jewish Community Housing Association Limited (202010619)
The complaint is about the landlord’s response to the resident about: The concerns about fire safety and the removal of fire extinguishers. The completion of a person-centred fire risk assessment. The request for a copy of a fire risk assessment. The deep cleans and the provision of hand sanitiser units at the block after the start of the Covid-19 pandemic. The guestroom cleanliness. The breakdown of lifts. The flooding into a communal area, the condition of a communal ceiling and the communal dial. The welfare checks and repairs contacts. The offer to transfer to another property and the related void works. The behaviour of staff and a tenant and the emergency contact arrangements. The reports about noise from a flat. The disrepair to a boundary wall. The sounding of a smoke alarm. The electric cupboard doors being left open. The Ombudsman has also considered the landlord’s complaints handling.
Sovereign Housing Association Limited (202103368)
The resident complains about the landlord’s response to: