Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southern Housing Group Limited (202114779)

This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).

Southern Housing Group Limited (202200360)

The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her request to be granted a priority move. The landlord's handling of the associated complaint.

Sovereign Housing Association Limited (202121292)

The complaint is about the landlord’s handling of the resident’s reports of bed bugs at the property and the level of compensation offered for losses incurred.

Torus62 Limited (202202495)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Unity Housing Association Limited (202119565)

The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application.

Wandle Housing Association Limited (202214051)

The complaint concerns how the landlord handled repairs to the ceiling following a leak in the property.

Wandsworth Council (202201050)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Westminster City Council (202211077)

The complaint is about the landlord’s handling of a leak in the building that affected the resident’s property.

Citizen Housing (202210658)

The complaint concerns: How the landlord handled repairs to the heating system when the resident moved into the property. The landlord’s decision to decline the resident’s requests to repair a fence and remove a tree stump from the property’s gardens. The associated formal complaint into these matters.

Home Group Limited (202202164)

The complaint is about the landlord’s handling of water ingress into the resident’s property.