Lambeth Council (202211798)
The complaint is about the landlord’s Response to reports of a leaking radiator. Complaint handling.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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London & Quadrant Housing Trust (L&Q) (202117221)
The complaint is regarding the landlord’s: Handling of several repair issues, including reported damp and mould. Response to the resident’s concerns regarding staff conduct. This Service has also considered the landlord’s handling of the resident’s complaint.
London Borough of Ealing (202114284)
The complaint is about the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has also investigated the landlord’s complaint handling.
Mount Green Housing Association Limited (202120738)
The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202119328)
The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property.
Nottingham City Homes Registered Provider Limited (202128079)
The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.
Nottingham City Homes Registered Provider Limited (202213680)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request to be rehoused.
Peabody Trust (202208114)
The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s handling of the resident’s request to be rehoused; the landlord’s response to the resident’s concerns regarding her children’s health as a result of living in the property; the landlord’s request for a rent increase and deductions from the resident’s Universal Credit payment.
Royal Borough Of Greenwich (202126976)
The complaint is about the conduct of landlord staff during the resident’s application for rehousing and the associated complaint.
Sanctuary Housing Association (202215373)
The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling of the associated formal complaint.