Incommunities Limited (202119336)
The resident’s complaint is about the landlord’s handling of her reports concerning antisocial behaviour (ASB).
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Leeds City Council (202221856)
The complaint is about the landlord’s: Response to the resident’s reports of drainage issues. Complaints handling.
LiveWest Homes Limited (202206130)
REPORT COMPLAINT 202206130 LiveWest Homes Limited 30 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London Borough of Barnet (202104957)
The complaint is about the landlord’s handling of the resident’s reports of: Noise from the pipes in the property. Defects to the door entry system and the rear communal door. Cleaning issues in relation to the communal areas. Other defects to the communal areas of the block. The removal of the recycling bins. Noise nuisance at night.
Longhurst Group Limited (202214060)
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request to be rehoused.
Metropolitan Thames Valley Housing (MTV) (202207203)
The complaint is about the landlord’s response to the resident’s reports about: outstanding repairs required to her taps; damp and mould in the bathroom. The report will also consider the landlord’s complaints handling.
Metropolitan Thames Valley Housing (MTV) (202212438)
The complaint is about the time taken to repair a damaged drain in the resident’s garden.
Midland Heart Limited (202120766)
The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint.
Somerset Council (202205504)
The complaint is about the landlord’s response to the resident’s request for a replacement bathroom.
Southwark Council (202121315)
The complaint is about the landlord’s handling of the resident’s reports about the condition of the property following void works.