Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Freebridge Community Housing Limited (202223513)

This complaint is about: The landlord's handling of major regeneration works involving two of the leaseholder’s properties, including repairs to the windows of one of them. The landlord’s handling of the leaseholder’s claim for lost rental income and subsequent complaint. The landlord's handling of the leaseholder’s complaint about its decision not to compensate her for lost rental income. The leaseholder’s dispute with the landlord about the level of lost rental income she should be paid. The leaseholder’s concern that the landlord withheld information from her during her acquisition of one of the two properties. The leaseholder’s concerns about a possible data breach by the landlord.

Haringey London Borough Council (202217942)

The complaint is about the landlord’s handling of the resident’s report about the conduct of a repair’s operative. The landlord’s complaints handling has also been investigated.

Hyde Housing Association Limited (202201221)

This complaint is about the landlord’s handling of:  Bathroom repairs, including a broken window. The resident’s request to remove moss and debris from the roof. The associated complaint.

Hyde Housing Association Limited (202211524)

The complaint is about: The landlord’s response to the resident’s report of a fly infestation in the property. The landlord’s handling of a leak under the kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.

Islington Council (202213754)

This complaint is about the landlord’s handling of its request that the resident remove a sign in his garden, and his subsequent complaints.

London & Quadrant Housing Trust (L&Q) (202207197)

The complaint is about: The landlord’s response to concerns raised by the resident about the quality of the gas safety check and a missing cap from the boiler. The landlord’s handling of the resident’s report of no heating and hot water. The landlord’s handling of the associated complaints.

London & Quadrant Housing Trust (L&Q) (202214856)

The complaint is about: The landlord’s response to the resident’s reports of a rodent infestation and its handling of a bathroom and kitchen installation. The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s reports of his vulnerabilities. The landlord’s response to the resident’s reports of the landlord’s contractor’s conduct and mask wearing. The Ombudsman will also consider the landlord’s complaint handling. The Ombudsman will also consider the landlord’s record keeping.

London Borough of Ealing (202209234)

The complaint is about: The landlord’s handling of the resident’s reports of leaks from a neighbouring property. The landlord’s handling of the resident’s complaint. The residents request to be compensated for financial loss. This service has also considered the landlord’s record keeping.