Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Camden Council (202210749)

The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating in the property.

Leeds City Council (202116938)

The complaint is about the landlord’s handling of repairs for: leaks that caused damp, mould, and damage. gaps in electrical trunking. The Ombudsman has also investigated the landlord’s complaint handling.

North Tyneside Council (202125364)

The complaint is about the landlord’s response to the complainant’s reports of a leak into the bathroom.

Sanctuary Housing Association (202001089)

This complaint is about: The electricity meter reading taken by the landlord at the beginning of the tenancy. The subsequent complaint handling.

Shepherds Bush Housing Association Limited (202125560)

The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease.

Thames Valley Housing Association Limited (202128369)

The complaint is about: The landlord’s handling of the resident’s request for a EWS1 (Exterior Wall Safety form) to enable him to ‘staircase’ to 100% ownership. The associated complaint.

Trent & Dove Housing Limited (202122328)

The complaint is about the landlord’s: handling of reports of anti-social behaviour, and ; complaint handling.

A2Dominion Housing Group Limited (202124746)

This complaint is about the landlord’s handling of items left in the communal areas.

Barnsley Metropolitan Borough Council (202216500)

The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.

Broadland Housing Association Limited (202112894)

The complaint is about the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. complaint handling.